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RedDotNet also offers its customers a wide range of superior support services.
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Form factor – Dots can be created to have a unique look and feel while keeping the functionality and familiarity of the customer experience.
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Content – Any web-based data or content can be integrated into the Dot, as well as store specific information such as planograms, maps and store services.
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Customized functionality – RedDotNet can create specific search and navigation options for its Dots.
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Site preparation and analysis – The RedDotNet team will survey each store site to locate optimal positions for power, data, the Content Server and Dots.
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Dot installation — The RedDotNet team installs and manages the entire installation process at each store location.
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Network set-up – Establishing the VPN connection to the Network Operations Center (NOC).
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Staff training – RedDotNet provides onsite staff training.
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Remote monitoring and trouble shooting - Direct communication with the in-store Content Server enables RedDotNet to detect any product issues.
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Help desk – RedDotNet’s technicians are available via toll-free phone or email 11 hours a day.
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Onsite field engineers – RedDotNet’s technicians are available to go onsite to resolve any issues that cannot be addressed remotely from the NOC.
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